FAQ

Do you ship internationally from your store?

No. Sorry, at this point in time we only ship orders from our store within Australia and New Zealand. If there’s a particular product you love, please do get in touch and we will do our best to work something out for you!



I have placed an order for a larger quantity than what was required. Can I cancel and request a refund?

No. Unfortunately, we cannot provide refunds at this point of time. Once your order has been submitted online, it is processed immediately and therefore cannot be cancelled. Please choose carefully when selecting quantities to ensure that you order what is appropriate for you. If you are unsure or have any queries please don’t hesitate to get in contact with us via email and we would be happy to assist!



I have had a change of mind, can I cancel my order and request a refund?

No. Sorry, but we cannot provide refunds at this point of time. Once your order has been submitted online, it is processed immediately and therefore cannot be cancelled.



Can I stock your stationery goods in my store?

Yes. Please get in touch with any stockist enquiries via email: info@emilylaurendesigns.com



Can I copy the images on your website for my blog, website or social media?

No. All the images on my website feature my own designs and photographs. These designs are exclusive to the Emily Lauren brand and are not to be used, replicated, or re-produced under any circumstance. If you are unsure about using an image, please contact me via email.



Can I re-post images of your work on my social media account?

Yes. If you wish to re-post any images from my social media account, please ensure that you tag us and/or any corresponding vendors appropriately, and that the credit is correctly given to the owner of the image.



Am I able to take photographs of your work to post on my social media account?

Yes. We love when our friends share the love! However, only under the condition that it is done so respectfully and we are credited appropriately via tags and captions. Thank you for your support!



Do you have a minimum spend for Custom Design Jobs?

Yes. Due to the nature of custom designs, there is a minimum spend of $150.



I’ve seen an image on your instagram account but can’t seem to find the option to purchase it on your website. What do I do?

It is possible that this was either a custom job for a specific client, or we have sold out or discontinued that product/design. Please get in touch via email so we can assist you!



Can I add to my order once it has been submitted?

No. Due to the nature of our online store, orders are processed as soon as they have been submitted. If you have forgotten an item or wish to add more to your order, please get in contact with us via email within the hour and we will add to your order manually and invoice you for the remaining balance. Alternatively, you can place a new order within 24hours and we will waive the shipping fees.



I have received my order and realised there was a mistake! Can you re-print?

Yes. Don’t fret, as rare as it is these things do sometimes happen! We will only ever send to print once the final proof has been approved by you. So, even though we can get it all re-printed for you, please note that you will have to cover the cost of the re-print. We know how painful this can be, so please be very thorough when specifying details and reading through the proofs to avoid this happening to you!



Do you have a minimum spend for Custom Invitation Suites?

Yes. Due to the nature of custom stationery jobs, there is a minimum spend of $600.



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