FAQ
Do you ship internationally from your store?
No. Sorry, at this point in time we only ship orders from our store within Australia and New Zealand. If there’s a particular product you love, please do get in touch and we will do our best to work something out for you!
I have placed an order for a larger quantity than what was required. Can I cancel and request a refund?
No. Unfortunately, we cannot provide refunds at this point of time. Once your order has been submitted online, it is processed immediately and therefore cannot be cancelled. Please choose carefully when selecting quantities to ensure that you order what is appropriate for you. If you are unsure or have any queries please don’t hesitate to get in contact with us via email and we would be happy to assist!
I have had a change of mind, can I cancel my order and request a refund?
No. Sorry, but we cannot provide refunds at this point of time. Once your order has been submitted online, it is processed immediately and therefore cannot be cancelled.
Can I stock your stationery goods in my store?
Yes. Please get in touch with any stockist enquiries via email: info@emilylaurendesigns.com
Can I copy the images on your website for my blog, website or social media?
Can I re-post images of your work on my social media account?
Am I able to take photographs of your work to post on my social media account?
Do you have a minimum spend for Custom Design Jobs?
I’ve seen an image on your instagram account but can’t seem to find the option to purchase it on your website. What do I do?
Can I add to my order once it has been submitted?
I have received my order and realised there was a mistake! Can you re-print?
Do you have a minimum spend for Custom Invitation Suites?